Frequently Asked Questions
Find all our frequently asked questions here. If you still can’t find what you’re looking for, you can contact us by phone at at 888-959-1874.
Who is performing in SUNSET BLVD.?
Nicole Scherzinger stars as Norma Desmond. Her absences will be posted on the specific St. James Theatre performance pages.
Where is the St. James Theatre in NYC?
The St. James Theatre’s main entrance and box office are located at:
246 West 44th Street
Between 7th Avenue & 8th Avenue
Is the St. James a Broadway Theatre?
Yes, the St. James Theatre is a Broadway theatre situated in the heart of the Theater District of Midtown Manhattan.
How many seats does the St. James Theatre have?
The St. James Theatre’s capacity is 1,710 seats. Learn more about the theatre’s seating.
What are the box office hours of operation?
St. James Theatre Box Office
Monday 10AM – 6PM ET
Tuesday to Saturday 10AM – 8PM ET
Sunday 12PM – 6PM ET
Please note: advance sales are paused at the box office prior to curtain.
How can I access updated information on the St. James Theatre?
For the most updated information on the theatre and performance schedules, please call the St. James Theatre’s information line at 888-959-1874 or sign up for our newsletter.
Is the St. James Theatre equipped with Assisted devices?
The St. James Theatre offers D-Scriptive devices, I-Caption devices, audio induction neck loops, and infrared headsets. If an assistive device would help you enjoy the show, please visit the headset booth in the Orchestra lobby. These devices are provided free of charge. To reserve a device in advance of your performance, please visit www.soundassociates.com/broadway-listings or email [email protected] and provide your name, show and performance details, device request, email address, and phone number.
Do you offer ticket protection?
For a worry free ticket purchase, you may opt into the ATG Tickets US Ticket Refund Program to obtain a refund should you be unable to make it to your event for the reasons set out in the Program. For just a fraction of the cost of your tickets, you will be able to recoup 100% of the paid ticket price and pre-ordered concessions (including fees) if you are unable to make it to your event, in accordance with the Ticket Refund Program. Any refund will be managed by Secure My Booking on behalf of ATG Tickets US. Simply opt in to the ticket refund program during your online ticket purchase. To find out more information, see all of our ticket information or get in touch.
How young does my child have to be to get in for free?
The St. James Theatre requires every individual who enters the theatre to have a purchased ticket. “Lap Seats,” or free tickets for small children who wish to watch the show from an adults lap, are not available. Our box office can assist in finding appropriate seating for a child. Children under 5 will not be admitted to the theatre.
Can I check luggage, coats, umbrellas, etc. at the theatre?
The coat check is located on the Orchestra level. The charge is $3 per item.
Are photos and/or videos allowed in the theatre?
The use of recording devices of any kind is strictly prohibited inside the theatre.
Where are my seats?
Orchestra seating is accessible without steps, with the exception of rows Q, R, S, and T in the Right and Center Orchestra sections. Mezzanine seating is located on the 2nd level, up 29 steps from the Orchestra. Balcony seating is located on the 3rd level, up 76 steps from the Orchestra. On the Mezzanine and Balcony levels, there are approximately 2 steps up/down per row. There are no elevators or escalators at the theatre. All stairs to and in the Mezzanine and Balcony levels have handrails.
What to wear?
While some theatregoers do get dressed up for their visit to our theatres, you are welcome to wear what makes you most comfortable.
Is there WiFi?
Connect to the internet using the network -St_James_Free_WiFi- for better service within the theatre.
Are there concessions?
Drinks and snacks can be purchased at the bars on each level of the theatre. Please bring concessions to your seat to enjoy.
Where are the restrooms?
Restrooms are located down 1 flight down from the Orchestra, and on the Mezzanine and Balcony levels. All staircases to the restrooms have handrails. There is an accessible, single-stall, all-gender restroom on the Orchestra level. We encourage you to use the restroom that best fits your gender identity or expression.
Can I purchase merchandise?
Merchandise is available for purchase on the Orchestra level before curtain, during intermission, and directly after the show.